Customers will also be given the option of receiving either a quotation for their gold which requires positive acceptance, or just a payment for their gold.
Research carried out by Which? Money magazine into the market for companies that buy gold through the post found that the firms consistently offered lower prices than those offered by pawnbrokers and independent jewellers.
It found that the firms offered an average of just 6pc of the retail price of their gold, compared with an average of 25pc offered by pawnbrokers and high street jewellers. It said the firms were "shockingly bad value" and urged people not to use them.
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